• Customer Satisfaction Index (CSI) survey
• Customer complaint management (147) survey
• Customer service center (Plasa TELKOM) survey
• Customer Loyality Index (CLI) survey

1. To provide high quality service that goes beyond our customers’ expectations and improves customer value
2. Confidentiality of data.
3. Safe internet.

• AGMS
• Investor road shows and reverse road shows

1. To maintain and improve business value according to shareholders’ expectations.
2. To respect shareholders’ rights in accordance with the laws, capital market decisions and other applicable provisions

1. Equality.
2. Avoidance of discriminatory practices.
3. Guaranteed security, health and safety

1. Maintaining a harmonious and constructive relationship with regulators based on honesty.
2. TELKOM and its employees comply with the laws, regulations and other prevailing rules of business.
3. TELKOM reports regularly to the government as regulator.
4. TELKOM attends DPR (parliamentary) hearings

1. Training for value chain partners
2. Contract bidding and procurement
3. Management
4. Supplier assessment and management

1. Fair procurement process.
2. Objective selection and evaluation in selecting partners.
3. Mutually beneficial growth

• Meetings
• Industry discussion forums
• Rekonsiliasi Interkoneksi

1. Promote sustained industry development.
2. Creating a healthy business competition.

Community Development Program

1. A compatible and harmonious relationship that is also beneficial to the people around operational areas.
2. Minimizing the company’s operational impact on the environment.
3. Participating in preserving the environment.