To implement Customer Care to OLO, TELKOM has provided OLO Care Center (OCC) as TELKOM support to provide a-7x24 hour service so that the SLG agreed by TELKOM to OLO is able to achieve. Availability of OCC is expected to be an added value for OLO in providing products and service to end user continuously.
Activities done by OLO Care Center are to make supervision function upon the process of order handling, provisioning, fault handling and fulfillment of Service Quality and also escalation procedures to achieve SLG products of Telkom Intercarrier.
Meanwhile, form of communication access by OLO to OLO Care Center (OCC) from all over Indonesia can be made through the following accesses:
In making a solution for the need of business transaction and scheme requested by OLO, TELKOM has had a number of Account Managers who have competence and knowledge in telecommunication industry and supported by personal & soft skill in the process of customer relationship management.
