Report of Quality Standard Achievement of Basic Telephony Service at Long Distance Network

NO

SERVICE QUALITY

PARAMETER

STANDARD

Q1 2009

1

Standard of Bill Performance

Percentage of complaints to bill accuracy

 ≤   5%

0.06%

Percentage of number of complaints completed within 30 work days

 ≥ 85%

100%

2

Standard of Subscribers General  Complaints Handling 

Percentage of number of complaints within 12 months

 ≤   5%

1.09%

Percentage of number of general complaints handled

≥ 85%

91.08%

3

Standard of Service Disturbance Level

Standard of Service Disturbance Level

 ≤   50

34.43

4

Standard of Operator Quick Response  

Call responded within 30 seconds

≥ 75%

98.96

NO

NETWORK PERFORMANCE

PARAMETER

STANDARD

REALIZATION

Q1 2009

1

Standard of cut off call in network

Percentage of cut off call in network

 ≤   6 %

0.04%

2

Standard of cut off call among network

Percentage of cut off call among networks

 ≤   7.5 %

N/A

3

Standard of Intra Network Post Dialing Delay

Percentage of Intra Network Post Dialing Delay < 13 seconds

≥ 95%

99.91

4

Standard of Inter Network Post Dialing Delay

Prosentase Inter Network Post Dialing Delay < 13 detik

≥ 95%

N/A