NO
SERVICE PERFORMANCE
PARAMETER
STANDARD
REALIZATION
Q1 2009
1
Standard of subscribers general complaints handling
Number of complaints per 1000 subscribers within 12 months
≤ 5 %
1.09%
Percentage of subscribers general complaints handled
≥ 85%
91.08%
2
Standard of operator quick response
Emergency call responded within 30 seconds
≥ 75%
100.00
NETWORK PERFORMANCE
Standard of cut off call among network
Percentage of cut off call among network
≤ 7.5 %
N/A
Standard of Intra Network Post Dialing Delay
Percentage of Intra Network Post Dialing Delay < 13 seconds
≥ 95%
-
3
Standar Inter Network Post Dialing Delay
Percentage of Inter Network Post Dialing Delay < 13 seconds
99.83
